This Privacy Policy explains how Tassie Care collects, uses, stores, and shares your personal information when you make an inquiry with us.
When you reach out to Tassie Care by completing a contact form, calling the numbers provided on our website, or sending an email, we process the personal details you provide. We may also process any further information you share during follow-up communication. If you or a family member later decides to use our care services, your personal data will then be managed under our Client Privacy Policy. If you participate in our recruitment process, your information will instead be handled according to our Employee Privacy Policy.
We use the information you provide to ensure we can assist you appropriately. If you are exploring care options for yourself or a loved one, we rely on your details to help select the most suitable care package. If your inquiry relates to employment opportunities with Tassie Care, we use your information to guide you to the relevant recruitment process. If you have consented to receive further communication from us, we may also send additional information about living in one of our care homes or working with Tassie Care. This type of follow-up communication is considered direct marketing, and you have the right to request that we stop sending such messages at any time.
In some cases, we may need to share your personal information with external organisations. This could include statutory authorities such as regulators or the police if required by law. We may also share information with carefully selected service providers who process data on our behalf. These providers are only given access to information once they have demonstrated their ability to handle data securely and responsibly.
The lawful basis for processing your personal information is your explicit consent, which you provide when making an inquiry. You can withdraw this consent at any time by contacting us directly. Once your consent is withdrawn, your information will be removed from our records, and we will no longer contact you.
Tassie Care does not use automated decision-making for any processes that affect individuals. While some of our systems rely on technology to improve efficiency, any decisions that directly impact you are always made by a human.
We retain your information only for as long as it remains relevant to your inquiry. This may continue until you inform us that you no longer wish to be contacted, until you or a family member begins receiving care, or until you commence an employment application. Once your inquiry is resolved, your information will be securely deleted from our systems.
Tassie Care is a trusted NDIS registered provider in Hobart, Tasmania, offering personalised disability support, in-home care, and community access services. We help NDIS participants achieve independence, manage their plans, and live with confidence.
